FAQs
SAMPLES
Curious about a product that caught your eye? Please visit our SAMPLES listing to have (up to three) samples shipped to you for just $3.00 plus shipping.
*note: most orders include 1 sample, at no extra cost. these samples are random and depend on availablity.
ORDERS
When will my order ship?
Each order is lovingly wrapped in eco-friendly materials and typically shipped via USPS Priority within 24 hours of purchase.
Exceptions to this may occur on during the weekend and/or holidays and shop vacations (one-woman show over here.)
LOCAL DELIVERY AVAILABLE
After hours delivery (10am - 11am / 5pm - 6pm) is available for local customers. Timing subject to availablity, but typically delivered same-day or within 24 hours. Local delivery is also available for online orders that are purchased as gifts for a local resident.
RETURNS & EXCHANGES
Due to the handmade and organic nature of the products offered at The Verdant Maiden, and therefore the risk of contamination, returns/refunds are not accepted. If your order arrives damaged or defective upon arrival, please contact the shop immediately.
HAVE A DIFFERENT QUESTION?
Call the shop - 508.901.5781 - or email Julie at hello@theverdantmaiden.com
SHIPPING & HANDLING
USPS Priority is the default carrier and service. You will find UPS as an option at checkout. If you would like to use a different carrier, please email hello@theverdantmaiden.com before placing your order.
TVM is not responsible for packages in which USPS tracking indicates that the item has been delivered but you have not received it. However, if this happens, please contact Julie at hello@theverdantmaiden.com we will do our best to help you resolve the matter.