Due to the handmade and organic nature of the products offered at The Verdant Maiden, and therefore the risk of contamination, returns/refunds are not accepted. If your order arrives damaged or defective upon arrival, please contact the shop immediately.

If you are concerned for any reason with a product you ordered, please begin by emailing Julie at hello@theverdantmaiden.com. It is my goal to make sure you are using the products in the best way possible for your skin. If you are unsatisfied, please contact me. I am a small, one-woman-show, and it would break my heart for you to give up on The Verdant Maiden because of one order or product you didn't love.

If you have any questions or concerns about your items upon receiving them, please do not hesitate to reach out via phone or email.